Customer Service Representative - State Farm Agent Team Member

Mark Kinkade - State Farm Agent; Panama City Beach (FL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

Mark Kinkade - State Farm Agent is looking for a Customer Service Representative to deliver exceptional customer experiences and support agency growth. The role involves answering customer inquiries, assisting with policy changes, processing claims, and maintaining records.

The ideal candidate has strong communication skills, is detail-oriented, and has a desire to contribute positively to the community. This position offers a competitive salary, various benefits, and opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills are crucial.
• Attention to detail and ability to multitask necessary.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2016 and has grown into a high‑performing team of 11. Before becoming a State Farm agent, I worked in the investment advisory space, bringing a strong financial background and strategic mindset into the agency.

I’m a Florida native, a husband, and a father of two. Family and community are important to me, and that carries into how I lead and support our team. We are highly engaged in the community through local charities, Chambers of Commerce, and nonprofit board involvement, and we take pride in building strong relationships both inside and outside the office.

For our team, we offer group health and life insurance, a 401(k), PTO, comp time, and a strong bonus structure with monthly, quarterly, and annual earning opportunities. We also create an engaging work environment with team‑building events, daily team meetings, and frequent team meals, including breakfasts and lunches.

Our office culture is energetic, positive, and accountability‑driven. We’re looking for someone who can execute, is coachable, and contributes to elevating the team. Strong communication skills, a personable approach, and a positive attitude are key, along with a desire to build relationships and make an impact in both the office and the community.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Mark Kinkade - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.