Customer Service Manager - State Farm Agent Team Member

Don Enga - State Farm Insurance; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public

Family Leave (Maternity, Paternity)

Training & Development

Job summary

Don Enga - State Farm Insurance in New York seeks a Customer Service Manager to lead the agency's customer service team, resolve inquiries, and coordinate with other agency staff. You will anticipate community needs and help drive growth by delivering exceptional service.

The role emphasizes leadership, policy development, and staff development, with opportunities for internal growth for driven, sales-minded candidates.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Strong communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service leadership

People management

Communication

Problem solving

Job description

As a Customer Service Manager, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations
• Develop and implement customer service policies and procedures
• Handle escalated customer complaints and issues
• Train and mentor customer service representatives

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role
• Leadership and organizational skills
• Communication and problem-solving abilities

Benefits

• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development