Customer Service Manager - State Farm Agent Team Member

Chad Humphrey; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Signing bonus

Training & development

Job summary

State Farm is seeking an account manager to deliver exceptional customer experiences and support a growing insurance agency in Portland. You will leverage strong service skills to resolve inquiries and coordinate with agency team members.

The role emphasizes attention to detail, empathy, and anticipating community needs while guiding customers through policy options and service improvements. Internal growth opportunities are anticipated for driven, sales-minded candidates, with a focus on

Qualifications

• 1–2+ years in customer service with at least 6 months in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Organizational skills

Communication

Problem-solving

Job description

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off
• Signing bonus
• Training & development

Role Description:

As an account manager with State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications:

• 1-2+ years of experience in customer service, with 6 months in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.