Customer Service Representative - State Farm Agent Team Member

Don Enga - State Farm Insurance; New York (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401k

PTO

Training & Development

Job summary

Don Enga - State Farm Insurance is seeking a Customer Service Representative to deliver exceptional experiences, answer policy inquiries, assist with changes, and coordinate with agency teammates to meet community needs. You will resolve customer questions, process claims, maintain accurate records of interactions, and work with the team to identify opportunities for service improvements.

Ideal candidates are customer-focused, empathetic, detail-oriented, and ready to develop within a

Qualifications

• Communication and interpersonal skills
• Detail-oriented and able to multitask
• Previous customer service experience preferred

Responsibilities

• Answer customer inquiries and provide policy information
• Assist customers with policy changes and updates
• Process insurance claims and follow up with customers
• Maintain accurate records of customer interactions

Job description

As a Customer Service Representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information
• Assist customers with policy changes and updates
• Process insurance claims and follow up with customers
• Maintain accurate records of customer interactions

QUALIFICATIONS:

• Communication and interpersonal skills
• Detail-oriented and able to multitask
• Previous customer service experience preferred

Benefits

• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development