Customer Service Manager - State Farm Agent Team Member

Don Enga Insurance Agency Inc; New York (NY); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

401k / IRA

Paid time off

Family leave

Training & development

Résumé du poste

Don Enga Insurance Agency Inc is seeking a Customer Service Manager to elevate client experiences and support agency growth in New York. You will lead the customer service team, refine policies, and resolve inquiries to ensure smooth daily operations.

The role emphasizes leadership, communication, and problem-solving skills, with opportunities for internal advancement and professional development within a people-focused insurance environment.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsabilités

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Connaissances

Customer service

Team leadership

Communication

Problem solving

Training & development

Description du poste

As a Customer Service Manager, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development