Customer Service Manager - State Farm Agent Team Member

Sam Custer; Medina (OH); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Bonus based on performance

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Zusammenfassung

Sam Custer State Farm Agent in Medina, OH seeks a Customer Service Manager to lead the customer service team and ensure outstanding client experiences. You will collaborate with agency staff to resolve inquiries and support community needs, while driving service excellence and growth.

The role emphasizes policy implementation, team training, and proactive issue resolution to enhance client satisfaction and agency performance.

Qualifikationen

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and strong organizational skills are required.
• Excellent communication and problem-solving abilities are essential.

Aufgaben

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Kenntnisse

Leadership

Communication

Problem solving

Organizational skills

Jobbeschreibung

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Manager - State Farm Agent Team Member with Sam Custer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.