Customer Service Representative - State Farm Agent Team Member

Don Enga Insurance Agency Inc; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k plan

PTO

Training & development

Job summary

Don Enga Insurance Agency Inc is seeking a Customer Service Representative to deliver exceptional experiences, answer inquiries, and share policy information with clients. Your attention to detail, empathetic approach, and team collaboration will help grow the agency and serve the community effectively.

In this role you will assist customers with policy changes, process insurance claims, and maintain accurate records of interactions.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.
• Retirement plan (401k, IRA) and PTO offered

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented and multitask

Previous customer service experience

Job description

As a Customer Service Representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development