Customer Care Manager - State Farm Agent Team Member

Tyler Ayers - State Farm Agent; Colorado Springs (CO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Monthly Bonus

Annual Profit Sharing

Competitive Salary

Opportunity for Advancement

Health Insurance

Paid Time Off

Training & Development

Life Insurance

Job summary

Tyler Ayers - State Farm Agent seeks a Customer Care Manager to supervise daily service operations in Colorado Springs, CO. You will coordinate internal communications, manage client inquiries, and support billing and policy reviews to ensure a positive customer experience.

Strong communication and organizational skills are essential, with prior customer service or office management experience preferred. Must be able to obtain required state insurance licenses; opportunity for advancement and

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Customer service experience

Job description

Are you ready to work with someone who will help you achieve your goals?

We're an established, growth-oriented agency with a team of highly motivated individuals. We achieve our goals and successes by our energy, we believe an enjoyable place to work is a energetic and fun environment. If you are self-motivated and possess the desire to be great every day, please consider joining our team. If you believe in having a fun, stable working environment and you have the willingness to learn and be coached, we should meet to discuss the opportunity.

About Our Agency

• Our mission to serve our community. We strive to treat everyone as we would our loved ones served.
• Our office opened in 2018
• Our agency has received awards including: Chairmans Circle, Ambassador Travel, Honor Club, Senior Vice President's Club, Team Member Hall of Fame Qualifiers, and New Agent Program Qualifier.

Location Address:

Colorado Springs, CO 80922

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Benefits

• Monthly Bonus
• Annual Profit Sharing
• Competitive Salary
• Opportunity for Advancement
• Health Insurance
• Paid Time Off
• Training & Development
• Life Insurance