Customer Service Representative - State Farm Agent Team Member

John Leung - State Farm Agent; Sandy Springs (GA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

John Leung - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support the growth of a local insurance agency in Sandy Springs, GA. The role focuses on assisting with policy changes, answering inquiries, and handling claims with care and accuracy.

The position offers flexible work-from-home options, a friendly team, and opportunities for advancement within a community-focused agency. Previous customer service experience is preferred.

Qualifications

• Strong communication and interpersonal skills
• Detail-oriented and able to multitask
• Previous customer service experience preferred

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Job description

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Role description

As a Customer Service Representative - State Farm Agent Team Member with John Leung - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Flexible work from home options available.