Customer Service Manager - State Farm Agent Team Member

Matthew Knizner - State Farm Agent; Greensburg (Westmoreland County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Signing bonus

Training & development

Competitive salary

Flexible schedule

Health insurance

Job summary

Matthew Knizner - State Farm Agent in Greensburg, United States is seeking a Customer Service Manager to oversee team operations and enhance customer satisfaction. You will implement policies and handle escalated issues, training representatives in a dynamic environment.

The ideal candidate should possess strong leadership and communication skills with a background in insurance. Opportunities for internal growth await motivated individuals. Benefits include health insurance and a competitive salary.

Qualifications

• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Insurance experience preferred.
• Property and Casualty license preferred.
• High level of organizational skills is needed.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership and organizational skills

Communication and problem-solving abilities

Insurance experience

Property and Casualty license

Job description

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Signing bonus
• Training & development
• Competitive salary
• Flexible schedule
• Health insurance

ROLE DESCRIPTION:

As a customer service manager with Matt Knizner Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Insurance experience preferred
• Property and Casualty license preferred
• High level of organizational skills is needed