Customer Service Manager - State Farm Agent Team Member

Jason Elkins - State Farm Agent; Huntington (WV); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Paid time off

Flexible hours

Growth potential

Job summary

Jason Elkins - State Farm Agent in Huntington, West Virginia, is seeking a customer-focused individual to join our team. You will establish relationships with customers, providing prompt service and educating them about various insurance options, including home and life insurance. This role offers opportunities for advancement within the agency.

The ideal candidate should be self-motivated, detail-oriented, and possess excellent communication skills. A Property and Casualty license, as well as a Life and Health license, is required to succeed in this role.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt and friendly customer service regarding insurance inquiries.
• Educate customers about insurance options using a needs-based review process.

Skills

Excellent communication skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Ability to work in a team environment

Ability to effectively relate to a customer

Education

Property and Casualty license (must obtain)

Life and Health license (must obtain)

Job description

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Benefits

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency
• Compensation: $30,000.00 - $60,000.00 per year

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Service Focus

• Home insurance
• Life insurance