CUSTOMER SERVICE MANAGER - STATE FARM AGENT TEAM MEMBER

Travis Hesser - State Farm Agent; Manchester (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Job summary

State Farm Manchester, MO is seeking an Agent Team Member who is outgoing and customer-focused to support clients with insurance and financial products. You will establish relationships, provide prompt service, and educate customers on options.

The role offers salary plus commission/bonus, health benefits, paid time off, and opportunities for advancement within the agency. A proactive, detail-oriented team player mindset is essential.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to establish and maintain customer relationships.
• Property and Casualty and Life/Health licenses must be obtainable.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service related to insurance options.
• Educate customers about insurance options using a needs-based review process.
• Develop leads, schedule appointments, identify customer needs, and market products.
• Maintain a strong work ethic with a total commitment to success each day.

Skills

Excellent interpersonal skills

Excellent communication skills

Self-motivated

Detail oriented

Team player

Proactive problem solving

Dedication to customer service

Ability to relate to customers

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $60,000.00 - $90,000.00 per year