Customer Service Manager - State Farm Agent Team Member

Thomas Jansson - State Farm Agent; Aiea (HI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Group Life Insurance Benefits

Salary plus commission/bonus

Paid time off (vacation and personal/s

Job summary

State Farm independent contractor agent is seeking a customer-focused team member in Hawaii. You will establish relationships, handle inquiries on insurance availability, coverages, policy changes, transfers, claims, and billing clarity, while maintaining a high standard of service.

Responsibilities include prompt, accurate customer service and ongoing relationship management, with compensation including salary plus commission/bonus and paid time off.

Qualifications

• Bachelor's degree required.
• Property and Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).
• Position may require irregular working hours.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Excellent interpersonal skills

Excellent communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Experience in Windows applications

Education

Bachelor's degree

Tools

Windows

Job description

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Group Life Insurance Benefits
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Position may require irregular working hours
• Bachelor's degree required

Compensation: $40,000-$50,000