Customer Service Manager - State Farm Agent Team Member

Chrisaubrey; West Chatsworth (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Group Life Insurance Benefits

Flexible hours

Job summary

Chrisaubrey is seeking an outgoing and customer-focused individual for a role as a State Farm independent contractor agent. This position involves establishing customer relationships, providing accurate and friendly service, and collaborating with the agent to meet marketing goals.

Ideal candidates will have a background in sales and possess excellent interpersonal and organizational skills. The compensation for this role ranges from $45,000 to $65,000 per year.

Qualifications

• Sales experience (outside sales, inside sales, retail sales, or telemarketing) preferred.
• Track record of meeting sales goals/quotas preferred.
• Interest in marketing based on customer needs.

Responsibilities

• Establish and maintain customer relationships.
• Provide timely and accurate customer service.
• Achieve marketing goals together with the agent.

Skills

Sales experience

Excellent interpersonal skills

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Ability to multi-task

Teamwork

Job description

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm Insurance.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Work with the agent to establish and meet marketing goals.

Benefits

• Group Life Insurance Benefits
• Salary plus commission/bonus
• Flexible hours

Qualifications

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Successful track record of meeting sales goals/quotas preferred.
• Interest in marketing products and services based on customer needs.
• Excellent interpersonal skills.
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Organizational skills.
• Self‑motivated.
• Detail oriented.
• Proactive in problem solving.
• Experience in a variety of computer applications, particularly Windows.
• Pride in getting work done accurately and timely.
• Ability to work in a team environment.
• Ability to multi‑task.
• Achieve mutually agreed upon marketing goals.
• Provide timely and thorough activity reports to agent.
• Ability to assess customer needs and conduct effective interviews.
• Ability to effectively relate to a customer.

Compensation

$45,000.00 - $65,000.00 per year

Legal Notice

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.