Customer Service Manager - State Farm Agent Team Member

Matt Scaling - State Farm Agent; Plano (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid time off (vacation and personal/sick days)

Growth potential/Opportunity for advancement

Job summary

Matt Scaling - State Farm Agent in Plano, Texas is seeking a customer-focused individual to join their team. This role involves establishing customer relationships, providing accurate and friendly service, and educating clients about insurance options.

The ideal candidate possesses excellent communication skills, is self-motivated, and is dedicated to customer service. Compensation ranges from $15.00 to $20.00 per hour, and opportunities for advancement are available.

Qualifications

• Must be able to obtain a Property and Casualty license.
• Must be able to obtain a Life and Health license.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Excellent communication skills

People-oriented

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Ability to work in a team environment

Ability to multi-task

Ability to effectively relate to a customer

Job description

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Benefits

• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills—written, verbal and listening
• People-oriented
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Compensation: $15.00 - $20.00 per hour