Customer Service Manager - State Farm Agent Team Member

Talentify; Crozet (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Company car

Competitive salary

Paid time off

Training & development

Job summary

Talentify is seeking a Customer Service Manager in Virginia to lead a dedicated customer service team for an insurance agency. The role focuses on delivering exceptional client experiences, coordinating with internal teams, and driving responsive service to community members.

You will develop service policies, mentor staff, and manage daily operations while seeking internal growth opportunities for driven, sales-minded successors.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem solving

Team training

Job description

Benefits:

• 401(k) matching
• Company car
• Competitive salary
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Manager with Lauren Morris, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.