Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Crozet (VA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Base pay plus commission/bonus

Growth potential

Valuable career-building experience

Job summary

State Farm Agent is seeking a Customer Service Representative in Crozet, Virginia. The role involves providing exceptional client experiences, resolving inquiries, and working closely with agency team members to support community needs.

Ideal candidates are dedicated to customer service, possess excellent communication skills, and are proactive in problem-solving. This position offers a competitive compensation package along with health insurance, paid time off, and opportunities for growth.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt and friendly customer service including responding to inquiries.
• Educate customers about insurance options through needs-based reviews.
• Use exemplary communication to meet customer needs while promoting business.

Skills

Customer service dedication

Effective communication

Proactive problem-solving

Job description

Role Description

As a Customer Service Representative with Lauren W Morris, State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem‑solving

Benefits

• Health insurance
• Paid time off
• Training & development
• Base pay plus commission/bonus
• Growth potential/Opportunity for advancement within office
• Health benefits
• Valuable career‑building experience

Compensation

Compensation: $30,000.00 - $50,000.00 per year

Services Offered

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

Mission

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Crozet, VA And Help Customers With Their Insurance And Financial Services Needs.

Legal Note

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.