Customer Service Representative - State Farm Agent Team Member

Jose Vargas - State Farm Agent; Salem (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Bonus based on performance

Opportunity for advancement

Job summary

Jose Vargas - State Farm Agent in Salem, Oregon seeks a Customer Service Representative to deliver exceptional experiences, answer inquiries, process policy changes, and coordinate with team. The role offers growth, training, and advancement opportunities.

You will be bilingual in Spanish and maintain accurate records while supporting community members with insurance needs and claims. This is a full-time position emphasizing attention to detail, customer care, and reliable communication.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual in Spanish required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal

Detail-oriented

Multitasking

Job description

Benefits:

• Competitive salary
• Training & development
• Bonus based on performance
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jose Vargas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Required to be bilingual in Spanish.