Customer Service Manager | Lead Orders & Delivery

Atkore; Harvey (IL); On-site; USD 85,000 - 117,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability保险

401k

Paid Time Off

Paid holidays

Leave required under federal, state,or

local law

Job summary

Atkore is seeking a Customer Service Manager based in Harvey, IL. You will lead day-to-day customer service activities, manage escalations, and drive on-time delivery while improving the customer experience.

The role requires CRM experience and a track record of leading teams in a manufacturing setting. The ideal candidate has at least 3 years in a leadership customer service role, with proficiency in JDE and MS Excel, and a Bachelor's degree or equivalent.

Qualifications

• Bachelor's degree or equivalent combination or education and experience required.
• Minimum of three (3) years previous customer service management experience.
• Experience using CRM software.
• Intermediate to advanced skill using Microsoft Office products including Word, Excel and Power Point.
• Capacity to perform at a high level in a fast-paced, multi-tasking environment.
• Ability to handle multiple projects and meet deadlines.
• Excellent communication skills (written and verbal).
• Strong problem-solving skills

Responsibilities

• Manage the entire customer order process from receipt to delivery.
• Streamline and improve processes for increased efficiencies and service metrics.
• Standardize and implement work procedures and processes that support company and department standards, procedures and strategic objectives.
• Coordinate department projects to achieve deadlines.
• Managing a team of customer service representatives in a manufacturing Customer Service/Account Management environment.
• Conducting monthly 1:1 coaching and development sessions.
• Ability to create and run reports and queries in JDE and MS Excel.

Skills

Leadership

CRM experience

Communication

Problem solving

Education

Bachelor's degree

Tools

JDE

MS Excel

Job description

Atkore is seeking a Customer Service Manager based in Harvey, IL. You will lead day-to-day customer service activities, manage escalations, and drive on-time delivery while improving the customer experience.

The role requires CRM experience and a track record of leading teams in a manufacturing setting. The ideal candidate has at least 3 years in a leadership customer service role, with proficiency in JDE and MS Excel, and a Bachelor's degree or equivalent.