Customer Service Manager — Lead Growth Team (Onsite, LA)

FCX Performance; Bossier City (LA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus opportunities

401K

Insurance

Time off

Employee assistance

Job summary

Applied Industrial Technologies is hiring a Customer Service Manager in Bossier City, LA. You will lead the service center team, drive day-to-day operations, and ensure strong customer relationships while meeting P&L related metrics.

The role requires 2+ years in CS leadership in a B2B setting, a high school diploma or GED, and strong Excel/ERP skills. On-site with competitive benefits and career growth opportunities.

Qualifications

• 2+ years leadership experience in a B2B environment.
• High school diploma or GED required.
• Strong written and verbal English communication.

Responsibilities

• Lead and develop the service center team.
• Oversee inventory, AR/DSO, and AP performance.
• Meet customer and shipment metrics and improve timeliness.
• Prepare monthly reports and manage petty cash.
• Maintain high levels of customer satisfaction.
• Apply data-driven improvements to operations.

Skills

Leadership

Customer service

Team management

English communication

Excel

ERP / SAP

Education

High school diploma or GED

Tools

ERP / SAP

Excel

Job description

Applied Industrial Technologies is hiring a Customer Service Manager in Bossier City, LA. You will lead the service center team, drive day-to-day operations, and ensure strong customer relationships while meeting P&L related metrics.

The role requires 2+ years in CS leadership in a B2B setting, a high school diploma or GED, and strong Excel/ERP skills. On-site with competitive benefits and career growth opportunities.