Customer Service Manager - Lead a Growth-Oriented On-Site Team

Applied Industrial Technologies; Bossier City (LA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401K

Insurance

Time off

Employee assistance

Job summary

Applied Industrial Technologies is seeking a Customer Service Manager in Bossier City, LA to lead the service center and collaborate with the local team. You will drive customer relationships, pricing, and service metrics in a fast-paced environment.

The role emphasizes staff development, operational control, and strong communication. Applicants should have supervisory experience, a high school diploma, and proficiency with Excel and ERP systems; local candidates are preferred.

Qualifications

• 2+ years sales or customer service leadership experience in a business-to-business transactional environment.
• Supervisory/management experience preferred.
• Written and verbal communication skills including English grammar.
• Computer skills including Excel; ERP / SAP experience a plus.
• Analytical skills, inventory management experience preferred.

Responsibilities

• Hire, train, and develop service center personnel.
• Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP.
• Meet customer and shipment metrics including time to fill, expediting orders, and quoting.
• Review and complete monthly reports as well as overseeing petty cash balancing.
• Ensure customer relations are maintained at a high level.
• Use key metrics to evaluate and recommend best practices for operations.

Skills

Leadership experience

Customer service leadership

English communication

Excel

ERP/SAP experience

Analytical skills

Inventory management

Industrial sales / distribution

Clean driving record

Education

High school diploma

Tools

Excel

ERP/SAP

Job description

Applied Industrial Technologies is seeking a Customer Service Manager in Bossier City, LA to lead the service center and collaborate with the local team. You will drive customer relationships, pricing, and service metrics in a fast-paced environment.

The role emphasizes staff development, operational control, and strong communication. Applicants should have supervisory experience, a high school diploma, and proficiency with Excel and ERP systems; local candidates are preferred.