Service Center Leader — Drive Operations & Customer Success

FCX Performance; Kingsport (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Applied Industrial Technologies, a global industrial distributor, seeks a Customer Service Manager to lead a service center, drive operations, and coach a team of CSRs. The role emphasizes P&L focus, process improvement, and delivering superior customer experiences in a fast-paced environment.

The candidate should bring 2+ years of industrial customer service leadership, strong communication, and a results-oriented mindset to advance service quality and operational efficiency.

Qualifications

• Strong leadership and coaching abilities with administrative and project management skills.
• Detail-oriented with solid analytical and problem-solving skills.
• Excellent verbal and written communication, interpersonal, and negotiation skills.

Responsibilities

• Manage service center operations to meet/exceed P&L objectives.
• Develop leadership competencies to drive team goals.
• Meet customer and shipment metrics, including time to fill and quoting.
• Hire, train, and develop service center personnel.
• Assist account managers in acquiring and retaining customers.
• Oversee inventory, expenses, and profit/loss accounting.
• Review monthly reports and balance petty cash.
• Maintain high levels of customer relations and implement best practices.

Skills

Leadership

Project management

Mentoring

Communication

Analytical thinking

Industrial sales

Service center experience

Education

High school diploma or GED

Tools

SAP

Job description

Applied Industrial Technologies, a global industrial distributor, seeks a Customer Service Manager to lead a service center, drive operations, and coach a team of CSRs. The role emphasizes P&L focus, process improvement, and delivering superior customer experiences in a fast-paced environment.

The candidate should bring 2+ years of industrial customer service leadership, strong communication, and a results-oriented mindset to advance service quality and operational efficiency.