Customer Service Manager - Onsite Leadership in Ft. Smith

Applied Industrial Technologies; Fort Smith (AR); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401K

Insurance

Time off

Employee assistance

Job summary

Applied Industrial Technologies’ Ft. Smith, AR service center is seeking a Customer Service Manager to lead daily operations, collaborate with customers, and build lasting business relationships while reporting to the General Manager.

The role requires 2+ years of sales or customer service leadership, strong communication, and proficiency with Excel and ERP systems. You will hire and develop staff, manage metrics, and ensure on-time fulfillment in a fast-paced environment.

Qualifications

• 2+ years sales or customer service leadership experience in a B2B environment.
• High school diploma or GED.
• Written and verbal communication skills, including English grammar.
• Excel and ERP/SAP experience.
• Analytical skills; inventory management experience preferred.
• Industrial sales/distribution experience a plus.
• Clean driving record / MVR.

Responsibilities

• Hire, train, and develop service center personnel.
• Manage internal service center operations to meet/exceed P&L objectives including inventory, AR/DSO, AP.
• Meet customer and shipment metrics including time to fill, expediting orders, and quoting.
• Review and complete monthly reports as well as overseeing petty cash balancing.
• Ensure that customer relations are maintained at a high level.
• Use key metrics to evaluate and recommend best practices for operations.

Skills

Sales leadership

Communication skills

Analytical skills

Education

High school diploma or GED

Tools

Excel

ERP / SAP

Job description

Applied Industrial Technologies’ Ft. Smith, AR service center is seeking a Customer Service Manager to lead daily operations, collaborate with customers, and build lasting business relationships while reporting to the General Manager.

The role requires 2+ years of sales or customer service leadership, strong communication, and proficiency with Excel and ERP systems. You will hire and develop staff, manage metrics, and ensure on-time fulfillment in a fast-paced environment.