Customer Service Manager - Lead Front-End Excellence

Milkco Inc.; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay with direct deposit

401(k) with company matching

Paid holiday, vacation, and sick leave

Scholarship program for High SchoolSIn

Company paid life insurance

Job summary

Ingles Markets is seeking a Customer Service Manager to oversee front-end operations, maintain high service standards, and lead a team in a fast-paced store. The role supports store growth through training, development opportunities, and internal advancement.

Join a company that values leadership, safety, and customer satisfaction, with growth opportunities and a collaborative work environment. If you are ready to advance your career in retail management, Ingles would love to hear from you!

Qualifications

• Previous cashier or front-end experience is required.
• Able to adapt to changing needs, especially during high-volume periods.
• Must be able to read and do simple math.
• Wants to be part of a team in a fast-paced environment.
• 18 years of age or older.
• Weekly pay with direct deposit.
• Medical, dental, vision, life, and disability insurances.
• 401(k) with company matching.
• Opportunities for advancement.
• Paid holiday, vacation, and sick leave (FT only).
• Paid bereavement and jury duty leave (FT only).
• Company paid life insurance (FT only).
• Scholarship program for High School Seniors.

Responsibilities

• Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
• Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy.
• Open additional registers whenever three or more customers are in line to minimize wait times.
• Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
• Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies.
• Process Western Union and Money Order transactions.
• Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
• Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed.
• Enforce dress code and monitor breaks per company and federal guidelines.
• Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly.
• Use override key only in compliance with company policy.

Skills

Customer service

Team leadership

Adaptability

Reading and math

Job description

Ingles Markets is seeking a Customer Service Manager to oversee front-end operations, maintain high service standards, and lead a team in a fast-paced store. The role supports store growth through training, development opportunities, and internal advancement.

Join a company that values leadership, safety, and customer satisfaction, with growth opportunities and a collaborative work environment. If you are ready to advance your career in retail management, Ingles would love to hear from you!