Customer Service Manager: Lead & Coach for Growth PTO

Binny's; Schaumburg (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

FSA plan

401(k) plan

Educational reimbursement

PTO time

Paid sick time

Paid parental leave

Paid holidays

Employee discount

Job summary

Binny's is seeking a Customer Service Manager to support the General Manager and Assistant Manager in daily operations, focusing on customer experience through active supervision and a strong service culture. The role emphasizes leadership presence, enforcing policies, and ensuring safety and security across the store.

The position involves coaching staff, driving sales, managing schedules, and coordinating merchandising and promotions while maintaining accurate pricing and signage.

Qualifications

• Must be 21 years of age.
• 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Abilityto developconstructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skills to influence at all levels;demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along withexcellent writtenand oral communications skills; ability to read small type
• Possessstrong organizational and time management skills; effective ability to multitask and strong attention to detailrequired
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cashand make change accurately
• If necessary, must be ableto pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods of time
• Ability to follow directions and complete assignments
• Performallduties as assignedby supervisors
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas

Responsibilities

• Consistently creates a welcoming environment for the customer and quickly respondsto customer inquiries and needs
• Observestaff member's customer engagement and interactions, provideinstructions and guidance to staff to continually improve the customer experience
• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills
• Conducts new employee orientations, trains and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
• Provides direction, support, and ongoing feedback of overall performance to staff members
• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists withplanning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing andsignageinformation is accurate
• Willingness to participate in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associatewhile functioning as a Customer Service Manager
• Performs allduties as directed by managers

Skills

Interpersonal skills

Supervisory skills

Training

Communication skills

Time management

Organizational skills

Multitasking

Attention to detail

Cash handling

Alcohol training

Teamwork

Tools

Scanners

Phones

Computer keyboards

Job description

Binny's is seeking a Customer Service Manager to support the General Manager and Assistant Manager in daily operations, focusing on customer experience through active supervision and a strong service culture. The role emphasizes leadership presence, enforcing policies, and ensuring safety and security across the store.

The position involves coaching staff, driving sales, managing schedules, and coordinating merchandising and promotions while maintaining accurate pricing and signage.