Retail Customer Experience Leader - Coaching & Sales

Binny's Beverage Depot; Schaumburg Township (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Employee discount

Educational reimbursement

Job summary

Binny's Beverage Depot in Schaumburg, IL is seeking a Customer Service Manager to lead daily store operations and elevate the customer experience.

You will supervise and coach a team, coordinate schedules and promotions, ensure policy compliance, and maintain a welcoming atmosphere that drives sales and service quality.

Collaborating with the General Manager and Assistant Manager, you will reinforce safety, training, and merchandising standards while maximizing payroll efficiency.

Qualifications

• 1–2 years of retail management experience required.
• Strong customer service and supervision skills.
• Excellent written and oral communication.
• Ability to lead and motivate a team in a fast-paced environment.

Responsibilities

• Motivate and supervise staff to deliver excellent customer service.
• Train and coach store associates.
• Plan schedules to maximize sales and control payroll.
• Oversee merchandising and promotions.
• Maintain store appearance and policy compliance.
• Support management team in daily operations.

Skills

Retail management

Customer service leadership

Staff coaching

Interpersonal skills

Job description

Binny's Beverage Depot in Schaumburg, IL is seeking a Customer Service Manager to lead daily store operations and elevate the customer experience.

You will supervise and coach a team, coordinate schedules and promotions, ensure policy compliance, and maintain a welcoming atmosphere that drives sales and service quality.

Collaborating with the General Manager and Assistant Manager, you will reinforce safety, training, and merchandising standards while maximizing payroll efficiency.