Customer Service Manager - Lead, Coach & Drive Sales

Binny; Schaumburg (IL); On-site; USD 26,000 - 33,000; Full time

Job summary

Binny's in Schaumburg, IL is seeking a Customer Service Manager to lead the store team and elevate the customer experience. You will supervise staff, train colleagues, and coordinate daily operations to meet sales goals while enforcing company policies and procedures.

The role emphasizes active leadership, service culture, and hands-on oversight of scheduling, merchandising, and promotions. Candidates should have retail management experience and strong interpersonal skills to motivate teams and

Qualifications

• Retail management experience (1–2 years) required.
• Full-time, evenings, weekends, and holidays as scheduled.
• Strong interpersonal and communication skills.
• Ability to develop staff relationships and coach.
• Excellent organizational and time management skills.
• Able to pass alcohol training and maintain certification.
• Physical ability to lift up to 50 pounds.
• Stand/walk for extended periods.

Responsibilities

• Create a welcoming environment and respond to customer inquiries.
• Supervise staff and guide customer engagement.
• Lead by example to deliver high levels of service and drive sales.
• Conduct new employee orientations and coaching.
• Assist in hiring and scheduling to maximize sales.
• Ensure store standards and appearance compliance.
• Assist with inventory management and promotions.

Skills

Supervisory experience

Staff coaching

Interpersonal skills

Time management

Multitasking

Written & oral communication

Teamwork

Cash handling

Alcohol training

Mobility / physical stamina

Tools

POS systems

Scanners

Job description

Binny's in Schaumburg, IL is seeking a Customer Service Manager to lead the store team and elevate the customer experience. You will supervise staff, train colleagues, and coordinate daily operations to meet sales goals while enforcing company policies and procedures.

The role emphasizes active leadership, service culture, and hands-on oversight of scheduling, merchandising, and promotions. Candidates should have retail management experience and strong interpersonal skills to motivate teams and