Customer Service Manager: Inspire Teams & Drive Sales

Binny's; McHenry (IL); On-site; USD 26,000 - 33,000; Full time

Job summary

Binny's is seeking a Customer Service Manager who will lead operations to enhance the customer experience and drive sales. You will supervise staff, assist in hiring, coach associates, and ensure store standards while coordinating schedules and promotions.

You will actively participate in merchandising, inventory control, and ongoing staff development, maintaining a strong leadership presence daily and aligning with store goals and policies.

Qualifications

• Must be 21 years of age.
• 1–2 years retail management experience with supervisory and coaching skills.
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skill to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type
• Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cash and make change accurately
• If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods of time
• Ability to follow directions and complete assignments
• Perform all duties as assigned by supervisors
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas

Responsibilities

• Motivate and supervise staff to achieve store goals and improve service culture.
• Assist in hiring and developing staff; conduct orientations and coaching.
• Plan schedules to maximize sales while controlling payroll.
• Oversee merchandising and promotions with accurate pricing and signage.
• Engage in continued education including product knowledge and professional development.
• Communicate with management about strengths and opportunities of staff.
• Provide direction, support, and ongoing feedback on performance.
• Ensure store and associate appearance meets company standards.
• Assist with inventory management.

Skills

Retail management

Supervisory skills

Customer service

Team leadership

Training and coaching

Interpersonal skills

Communication

Time management

Merchandising

Scheduling

Inventory management

Tools

POS systems

Inventory software

Scanners

Job description

Binny's is seeking a Customer Service Manager who will lead operations to enhance the customer experience and drive sales. You will supervise staff, assist in hiring, coach associates, and ensure store standards while coordinating schedules and promotions.

You will actively participate in merchandising, inventory control, and ongoing staff development, maintaining a strong leadership presence daily and aligning with store goals and policies.