Customer Service Manager: Lead a High-Energy Team in IA

FCX Performance; Cedar Rapids (IA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401K

Insurance

Time off

Employee assistance

Job summary

Applied Industrial Technologies in Cedar Rapids, IA is hiring a full-time Customer Service Manager to lead a fast-paced service center, collaborating with customers and the Cedar Rapids team to meet needs and build lasting relationships. You will hire, train, and develop service center staff, manage operations to meet P&L targets, and monitor metrics like inventory and shipment times, expediting orders, and quoting.

This on-site role offers growth and competitive pay.

Qualifications

• 2+ years of sales or customer service leadership in B2B environments.
• Supervisory/management experience preferred.
• Strong written and verbal English communications.

Responsibilities

• Hire, train, and develop service center personnel
• Lead day-to-day service center operations to meet P&L targets
• Meet customer and shipment metrics and manage inventory and cash flows
• Review monthly reports and oversee petty cash

Skills

Sales leadership

Customer service leadership

Communication skills

Analytical skills

Education

High school diploma or GED

Tools

Excel

ERP / SAP

Job description

Applied Industrial Technologies in Cedar Rapids, IA is hiring a full-time Customer Service Manager to lead a fast-paced service center, collaborating with customers and the Cedar Rapids team to meet needs and build lasting relationships. You will hire, train, and develop service center staff, manage operations to meet P&L targets, and monitor metrics like inventory and shipment times, expediting orders, and quoting.

This on-site role offers growth and competitive pay.