Customer Service Manager

Applied Industrial Technologies; Cedar Rapids (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K

Insurance

Time off

Employee assistance

Tuition reimbursement

Professional development

Work-life balance

Job summary

Applied Industrial Technologies in Cedar Rapids, IA is seeking a Customer Service Manager to lead the local service center and drive client satisfaction. You will hire and develop staff, manage operations, and partner with the General Manager to achieve service goals.

The role emphasizes on-site leadership, process improvement, and strong communication, with opportunities for professional growth and a lasting impact on customer outcomes.

Qualifications

• 2+ years sales or customer service leadership in a B2B setting.
• Supervisory/management experience preferred.
• High school diploma or GED.
• Written and verbal communication skills, including English grammar.
• Excel proficiency; ERP / SAP experience a plus.
• Analytical skills and inventory management experience preferred.
• Industrial sales / distribution experience a plus.
• Clean driving record / MVR.

Responsibilities

• Hire, train, and develop service center personnel.
• Manage day-to-day service center operations to meet P&L objectives.
• Meet customer and shipment metrics including time to fill and expediting orders.
• Review monthly reports and oversee petty cash balancing.
• Maintain high levels of customer relations.
• Use metrics to evaluate and implement best-practice operations.

Skills

Leadership

Customer service

Communication

Analytical skills

Education

High school diploma or GED

Tools

Excel

ERP / SAP

Job description

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.

We are hiring immediately for a full-time Customer Service Manager in Cedar Rapids, IA. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.

Why join us?

Applied is listed as one of the World's Best Employers by Forbes for 2021. We are #7 in the top 50 Industrial Distributors for 2024, we have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor.

You'll receive rewards and resources to fulfill you both professionally and personally. In addition to competitive pay including bonus opportunities, and all the benefits you'd expect from an industry leader (401K, insurance, time off, employee assistance, etc.) you will also enjoy:

• A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country.
• Professional development, training, and tuition reimbursement.
• Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice.
• Join a local team with company backing.
• Great work / life balance.

What you'll do:

In our fast-paced team environment, you will collaborate with our customers and Cedar Rapids team to find products and services, solve customer needs, and build ongoing business relationships.

Manage and lead / participate in day-to-day service center operations. This position reports directly to our General Manager.

• Hire, train, and develop service center personnel
• Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP
• Meet customer and shipment metrics including time to fill, expediting orders, and quoting
• Review and complete monthly reports as well as overseeing petty cash balancing
• Ensure that customer relations are maintained at a high level
• Use key metrics to evaluate and recommend best practices for operations

Qualifications:

Build a team. Your mission is to meet / exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.

• 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred
• High school diploma or GED
• Written and verbal communication skills, including English grammar
• Computer skills including Excel.. ERP / SAP experience a plus
• Analytical skills, inventory management experience preferred
• Industrial sales / distribution experience a plus
• Clean driving record / MVR

• This position is not eligible for relocation benefits and is expected to be performed on site.
• Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Apply now for immediate consideration. We look forward to learning about you!

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.