Customer Service Lead & Operations Coordinator

FCX Performance; Des Moines (IA); On-site; USD 60,000 - 75,000; Full time

Job summary

Applied Industrial Technologies in Des Moines, IA, seeks a Customer Sales and Service Lead to be the primary customer contact and to lead the customer service team while coordinating office operations and supporting sales and operations activities.

You will mentor staff, handle escalations, manage orders and quotes, and partner with sales, purchasing, and operations to maintain accurate records and timely responses.

Qualifications

• 3+ years of customer service, sales support, or office administration experience.
• Leadership, mentoring, or lead-worker experience preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, Excel and business software systems.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Lead customer service representatives and act as subject matter expert.
• Provide guidance, training, and onboarding support to team members.
• Process orders and follow up on quotations and order status updates.
• Coordinate communication between customers, sales, purchasing, and operations teams.
• Maintain customer records and ensure data accuracy.
• Assist customers with product availability, delivery schedules, and general account support.
• Support continuous improvement initiatives within customer service and office operations.

Skills

Leadership

Organization

Communication

MS Office

Attention to detail

Teamwork

Education

High school diploma

Associate degree

Tools

ERP systems

Inventory management

Job description

Applied Industrial Technologies in Des Moines, IA, seeks a Customer Sales and Service Lead to be the primary customer contact and to lead the customer service team while coordinating office operations and supporting sales and operations activities.

You will mentor staff, handle escalations, manage orders and quotes, and partner with sales, purchasing, and operations to maintain accurate records and timely responses.