Customer Service Manager

Energy Innovation Corp; Garden Grove (CA); Hybrid; USD 133,000 - 198,000; Full time

Benefits offered by this job

Growth plan

Mentor program

Benefits package

Job summary

Manufacturing Plus in Garden Grove, CA seeks a Customer Service Manager to drive retention and revenue through strategic campaigns and cross-functional leadership. You will close Garden Grove accounts, analyze metrics, and coordinate upsell and renewal conversations with existing customers.

Join a team that values ownership of what you ship, remote cadence, and a growth plan with mentorship and comprehensive benefits in a Garden Grove-based operation.

Qualifications

• Experience improving sales/marketing processes.
• Ability to manage cross-functional teams and mentor others.
• Comfort operating under Garden Grove deadlines and targets.

Responsibilities

• Build the Garden Grove reference network to close deals.
• Analyze campaign metrics and optimize spend against revenue targets.
• Drive upsell and renewal conversations with existing accounts.
• Manage paid search, social, and email programs end to end.
• Deliver persuasive product demos to stakeholders.

Skills

Remote cadence

Deadline pressure

Process improvement

Cross-functional support

Mentor capacity

Sales/marketing collaboration

Education

Bachelor-level education

Tools

CSAT reporting

Job description

Stop pitching features and start selling outcomes, the way Manufacturing Plus's Customer Service Manager team approaches every Garden Grove account. This position rewards Customer Retention and Intercom mastery with $133,000 - $198,000, team collaboration, and ownership of what you ship.

Key Responsibilities

• Build the Garden Grove reference network that closes deals for you
• Analyze campaign metrics and optimize spend against revenue targets
• Trade weekly notes with product on what Garden Grove buyers keep requesting
• Drive upsell and renewal conversations with existing Manufacturing Plus accounts
• Manage paid search, social, and email programs end to end
• Deliver persuasive product demos to sharp-but-gentle buyers and stakeholders

What You'll Bring

• Comfort with the remote cadence of a Garden Grove-based operation
• Clear thinking under the kind of pressure Garden Grove, CA deadlines bring
• A history of leaving sales marketing processes better than you found them
• Flexibility to adapt your approach as business needs evolve
• A quality-obsessed attitude and eagerness to learn new skills
• Experience supporting cross-functional teams in a manager capacity

As a thoughtfully-bold leader in sales marketing, Manufacturing Plus draws top talent to its Garden Grove, CA headquarters. The fastest way to earn standing at Manufacturing Plus is to make a teammate's hard problem disappear.

We hand you $133,000 - $198,000, a growth plan, a mentor, and benefits, then let you flex your week to fit Garden Grove the way you like.

Let the Manufacturing Plus team in Garden Grove, CA meet the person behind the CSAT Reporting on your resume.