Call Center Manager

Energy Innovation Corp; Garden Grove (CA); On-site; USD 135,000 - 188,000; Full time

Job summary

Retail Partners in Garden Grove, CA is seeking a Call Center Manager to lead QA monitoring and translate customer insights into actionable sales strategies. The role demands a sharp instinct for what customers want and the ability to influence outcomes in a fast-paced environment.

The position offers a base range of $135,000 to $188,000 with growth coaching, mentorship, benefits, and flexible hours. Interviews for Garden Grove candidates are being booked throughout the month.

Qualifications

• Seven years of experience in estimating sales targets.
• Experience leading manager-level initiatives in a sales/contract setting.
• Willing to commute or work flexibly in Garden Grove, CA.
• Strong data interpretation and actionable recommendations.
• Customer-focused with strong interpersonal skills.

Responsibilities

• Rank the hottest leads using QA monitoring and gut feel.
• Forecast quota of $135,000 - $188,000 and manage pipeline.
• Build Garden Grove reference network to close deals.
• Negotiate pricing to meet or exceed quarterly quotas.
• Run experiments on sales messaging to improve conversion.

Skills

Leadership experience

Data interpretation

Customer focus

Contract role experience

Estimates experience

Willing to commute

Job description

Revenue is a story, and Retail Partners wants a Call Center Manager in Garden Grove to write the next chapter using QA Monitoring and a sharp instinct for what customers actually want. Step into a Call Center Manager position at Retail Partners where $135,000 - $188,000, team support, and career growth come standard.

Key Responsibilities

• Pair QA Monitoring insight with gut feel to rank the hottest leads
• Pair a $135,000 - $188,000 quota with the discipline to forecast it straight
• Build the Garden Grove reference network that closes deals for you
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Run experiments on sales marketing messaging and keep only what converts

What You'll Bring

• Willingness to commute to Garden Grove, CA or work flexibly as needed
• Comfort interpreting data and translating findings into clear recommendations
• Proven leadership experience guiding manager-level initiatives
• Customer-focused outlook with strong interpersonal skills
• Experience at the manager level inside a contract role
• At least 7 years of standing behind your own estimates

The story of Retail Partners is really the story of Garden Grove, CA betting on a supportive idea about sales marketing and being proven right. We measure Call Center Manager success by problems solved, not hours logged at your Garden Grove, CA desk.

We set the base at $135,000 - $188,000 and build outward with growth coaching, a mentor, benefits, and hours you genuinely control.

Interviews for Garden Grove, CA candidates are being booked throughout the month.