Customer Service Manager

Business Solutions Partners; Gaithersburg (MD); On-site; USD 116,000 - 165,000; Full time

Job summary

Business Solutions Partners is seeking a Customer Service Manager to drive our customer acquisition strategy and lead a quota-driven team in Gaithersburg, MD. You will forecast a $116,000–$165,000 annual quota, mentor reps, test messaging, and own social media calendars while shaping revenue and retention outcomes.

We value hands-on leaders who can navigate ambiguity, balance underdog outcomes, and work across finance, marketing, and client teams.

Qualifications

• 6+ years putting Customer Retention to work in a sales marketing setting.
• Practical command of Net Promoter Score, with bonus points for Kustomer.
• Manager-caliber judgment about when to elevate and when to absorb.
• Comfort navigating ambiguity when the brief arrives half-written.
• Comfort being accountable for an underdog-spirited outcome in a freelance role.

Responsibilities

• Pair a $116,000 - $165,000 quota with the discipline to forecast it straight
• Mentor junior reps on outreach cadence and objection handling
• Carry a $116,000 - $165,000-tier quota and the playbook to hit it
• Test messaging variations and iterate based on performance data
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Hands-on ownership of social media calendars and community engagement
• Plant Business Solutions Partners in the sales marketing conversations buyers already trust
• Talk numbers with finance, then talk vision with prospects

Skills

Forecasting

Mentorship

Sales marketing

Customer retention

Decision making

Tools

Kustomer

Job description

Drive our customer acquisition strategy as a Customer Service Manager who treats every lead like an opportunity worth winning. The reward structure favors doers: $116,000 - $165,000 upfront, real sales marketing ownership, and a Business Solutions Partners team pulling the same direction.

Key Responsibilities

• Pair a $116,000 - $165,000 quota with the discipline to forecast it straight
• Mentor junior reps on outreach cadence and objection handling
• Carry a $116,000 - $165,000-tier quota and the playbook to hit it
• Test messaging variations and iterate based on performance data
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Hands-on ownership of social media calendars and community engagement
• Plant Business Solutions Partners in the sales marketing conversations buyers already trust
• Talk numbers with finance, then talk vision with prospects

What You'll Bring

• Practical command of Net Promoter Score, with bonus points for Kustomer
• Manager-caliber judgment about when to elevate and when to absorb
• Comfort navigating ambiguity when the brief arrives half-written
• Comfort being accountable for an underdog-spirited outcome in a freelance role
• 6+ years putting Customer Retention to work in a sales marketing setting

Business Solutions Partners blends ServiceNow and Decision Making expertise to deliver fast-moving outcomes for clients in Gaithersburg, MD. Mentorship goes both ways at Business Solutions Partners, and seniority never means having all the answers.

We reward service-minded contributors with $116,000 - $165,000, flexible hours, wellness perks, and meaningful career development support.

Stamped current this morning, the freelance opportunity awaits your application.