Customer Success Manager

ServiceNow; Orlando (FL); Hybrid; USD 95,000 - 128,000; Full time

Benefits offered by this job

Hybrid work model

Mentor program

Flexible hours

Job summary

ServiceNow in Orlando is seeking a Customer Success Manager to drive the journey from interest to invoice. The role emphasizes owning the sales narrative, building trust, and leveraging market insights in a fast-paced, hybrid work setting.

You will translate our differentiator into compelling pitches, manage price conversations confidently, and collaborate with teams to align messaging with buyers’ expectations. 7 years of experience are referenced in the context of ownership and mentorship.

Qualifications

• 6+ years building trust in sales or marketing
• Proven storytelling for elevator pitches
• Ability to navigate ambiguity with incomplete briefs

Responsibilities

• Steer ServiceNow prospects from interest to invoice without friction
• Turn ServiceNow's differentiator into a thirty-second pitch
• Conduct market research to uncover trends shaping the sales marketing space
• Pitch ServiceNow at $95,000 - $128,000 value without apologizing for the price
• Plant ServiceNow in the sales marketing conversations buyers already trust

Skills

Prospecting

Negotiation

Market research

Sales storytelling

Adaptability

Value-based selling

Job description

Some sellers wait for warm leads; the Customer Success Manager we want at ServiceNow prefers the chase and QA Monitoring is the weapon. The offer reads simply — hybrid, $95,000 - $128,000, 7 years, and a manager role where ownership is not a perk but the point.

Key Responsibilities

• Steer ServiceNow prospects from interest to invoice without friction
• Turn ServiceNow's proudly-nerdy differentiator into a thirty-second pitch
• Strong command of Goal Setting, with 6 of demand-generation experience
• Plant ServiceNow in the sales marketing conversations buyers already trust
• Pitch ServiceNow at $95,000 - $128,000 value without apologizing for the price
• Conduct market research to uncover trends shaping the sales marketing space

What You'll Bring

• A writer's ear for tone in a high-stakes email
• 6+ years building trust the slow, unglamorous way
• Comfort navigating ambiguity when the brief arrives half-written
• Adaptability and resilience when facing shifting requirements
• Comfort working in a fast-paced, make-it-better environment

The founders of ServiceNow left bigger companies to build something design-led in Orlando, and sales marketing has been better for it. We keep our process light so engineers can spend their energy on Empathy and QA Monitoring, not bureaucracy.

Your compensation opens at $95,000 - $128,000, your mentor is waiting, your benefits are ready, and your hours are yours to flex.

Candidate outreach for this sales marketing opening is happening as we speak.