Revenue-Driven Customer Service Leader | Flexible Hours

Business Solutions Partners; Gaithersburg (MD); On-site; USD 116,000 - 165,000; Full time

Job summary

Business Solutions Partners is seeking a Customer Service Manager to drive our customer acquisition strategy and lead a quota-driven team in Gaithersburg, MD. You will forecast a $116,000–$165,000 annual quota, mentor reps, test messaging, and own social media calendars while shaping revenue and retention outcomes.

We value hands-on leaders who can navigate ambiguity, balance underdog outcomes, and work across finance, marketing, and client teams.

Qualifications

• 6+ years putting Customer Retention to work in a sales marketing setting.
• Practical command of Net Promoter Score, with bonus points for Kustomer.
• Manager-caliber judgment about when to elevate and when to absorb.
• Comfort navigating ambiguity when the brief arrives half-written.
• Comfort being accountable for an underdog-spirited outcome in a freelance role.

Responsibilities

• Pair a $116,000 - $165,000 quota with the discipline to forecast it straight
• Mentor junior reps on outreach cadence and objection handling
• Carry a $116,000 - $165,000-tier quota and the playbook to hit it
• Test messaging variations and iterate based on performance data
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Hands-on ownership of social media calendars and community engagement
• Plant Business Solutions Partners in the sales marketing conversations buyers already trust
• Talk numbers with finance, then talk vision with prospects

Skills

Forecasting

Mentorship

Sales marketing

Customer retention

Decision making

Tools

Kustomer

Job description

Business Solutions Partners is seeking a Customer Service Manager to drive our customer acquisition strategy and lead a quota-driven team in Gaithersburg, MD. You will forecast a $116,000–$165,000 annual quota, mentor reps, test messaging, and own social media calendars while shaping revenue and retention outcomes.

We value hands-on leaders who can navigate ambiguity, balance underdog outcomes, and work across finance, marketing, and client teams.