Customer Success Specialist

Business Solutions Group; Portland (OR); On-site; USD 79,000 - 108,000; Part time

Job summary

Business Solutions Group in Portland, OR is seeking a Customer Success Specialist to help customers triage issues, develop plans, and drive value.

This part-time role offers hands-on ownership, a clear ladder for sales marketing professionals, and a compensation package from $79,000 to $108,000 per year with learning stipends and flexible hours.

Qualifications

• Experience in customer success or sales enablement.
• Ability to read markets and reposition offers.
• On-site Portland, OR work preferred.
• Experience supporting cross-functional teams.
• Strong de-escalation judgment.

Responsibilities

• Keep messaging consistent from Portland, OR billboards to cold DMs.
• Stand up a patient-driven scoring model the team believes.
• Read the sales marketing market and reposition the offer when it shifts.
• Coach the Customer Success Specialist team from discounting to value selling.
• Collaborate with cross-functional teams to support customer success.

Skills

Customer success mindset

Problem solving

Communication

Cross-functional collaboration

De-escalation

Willingness to relocate

Tools

ServiceNow

Job description

The Customer Success Specialist we want at Business Solutions Group can read a quarter in trouble and walk in with a plan, not an apology. This part-time job at Business Solutions Group delivers $79,000 - $108,000, hands-on ownership, and a clear ladder for sales marketing professionals.

Key Responsibilities

• Keep the messaging consistent from Portland, OR billboards to cold DMs
• Stand up a Patience-driven scoring model the whole team believes
• Read the sales marketing market and reposition the offer when it shifts
• Strong command of ServiceNow, with 3 of demand-generation experience
• Coach the Customer Success Specialist team off discounting and onto value selling

What You'll Bring

• A collaborator's reflex to share credit and absorb blame
• A steady hand when three priorities all claim to be number one
• Ability to thrive both independently and as part of a tight-knit team
• Proven De-escalation judgment when the textbook answer doesn't fit
• Prior experience working on-site in Portland, OR, or willingness to relocate
• The reflex to surface risk before it surfaces itself
• Experience supporting cross-functional teams in a mid-level capacity

Business Solutions Group is a feedback-driven Portland, OR company born from the belief that sales marketing tools should respect the people using them. Our Portland team treats every retro like a chance to quietly upgrade how we operate.

At Business Solutions Group the paycheck opens at $79,000 - $108,000 and the perks, from learning stipends to flexible Portland, OR hours, only widen from there.

This is an open, funded role that we intend to fill in the coming weeks.