Customer Service Manager

Filetwigbay; Farmington (NM); On-site; USD 76,000 - 113,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Job summary

Toyota is seeking a Customer Service Manager in Farmington, NM to lead a team and own the roadmap. You will coordinate cross-functional launches, drive upsell and renewal conversations, and ensure timely demos from webinar attendees.

This role offers mentorship, a comprehensive benefits package, and a path to grow with a results-driven team that values performance over busywork.

Qualifications

• Reliability and consistency in delivering outcomes.
• Ability to own and explain metrics that may go up or down.
• Experience working with cross-functional teams (creative, product, ops).
• Maintain composure and clarity when communicating bad news.
• Strong Net Promoter Score experience.
• Effective presentation and storytelling for stakeholders.
• Clear, jargon-free communication.

Responsibilities

• Coordinate cross-functional launches with creative, product, and operations
• Drive upsell and renewal conversations with existing Toyota accounts
• Convert webinar attendees into sales marketing demos within 48 hours
• Negotiate renewals before the sales marketing contract goes quiet
• Tune the ad creative to reduce cost-per-lead for sales marketing
• Identify growth hooks to engage Farmington, NM prospects
• Pursue warm referrals before competitors in Farmington
• Lead trade shows and pop-ups across NM

Skills

Reliability

Numbers ownership

Cross-functional collaboration

Calm under pressure

NPS expertise

Presentation skills

Plain English communication

Tools

Salesforce Service Cloud

Job description

Quota is the floor here, not the goal, and Toyota's Customer Service Manager is expected to leave it far behind. This team-oriented manager role offers $76,000 - $113,000, the freedom to own your roadmap, and a team that helps you grow.

Key Responsibilities

• Coordinate cross-functional launches with creative, product, and operations
• Drive upsell and renewal conversations with existing Toyota accounts
• Convert webinar attendees into sales marketing demos within 48 hours
• Negotiate renewals before the sales marketing contract goes quiet
• Tune the ad creative until the sales marketing cost-per-lead drops
• Find the fast-growing hook that makes Farmington, NM prospects lean in
• Chase down warm referrals before competitors in Farmington get the call
• Run point on trade shows and pop-ups throughout NM

What You'll Bring

• The kind of reliability that earns you the hard assignments
• Comfort owning a number that goes up or down because of you
• Cross-functional ease, from Salesforce Service Cloud engineers to Net Promoter Score marketers
• The composure to deliver bad news early and clearly
• Demonstrated calm when a Farmington, NM client changes scope mid-stream
• Real Net Promoter Score chops, plus the Presentation Skills curiosity to keep growing
• A communication style that translates jargon back into plain English

There's a reason sales marketing leaders keep calling Toyota: this unfussy Farmington, NM team simply refuses to ship anything mediocre. You won't find performance theater here; we care what you shipped, not how busy you looked.

At $76,000 - $113,000, with mentorship and a benefits suite to match, this Customer Service Manager seat at Toyota is built for people who want to rise.

Our talent team is live and responsive, screening new resumes as they land.