Customer Service Manager

Energy Innovation Corp; Bakersfield (CA); Hybrid; USD 104,000 - 153,000; Full time

Job summary

Performance Advisory Group in Bakersfield, CA is seeking a Customer Service Manager for a hybrid role. The position focuses on turning churned logos into win-back opportunities and managing campaigns with agencies and vendors.

Salary ranges from $104,000 to $153,000, reflecting a seasoned candidate. The role emphasizes KPI-driven growth, demo handling, and event presence across California.

Qualifications

• A learner's pace that keeps up with shifting requirements.
• Self-direction that survives a quiet Slack channel.
• The discipline to document while it's fresh, not after it's forgotten.
• Demonstrated Complaint Handling expertise in a fast-moving sales marketing environment.
• Flexibility to adapt your approach as business needs evolve.

Responsibilities

• Turn churned sales marketing logos into win-back targets with a plan
• Turn a $104,000 - $153,000 budget into measurable unpretentious growth
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Carry the demo from screen-share to signature in one sitting
• Build the campaign calendar that keeps Bakersfield, CA pipeline full year-round
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Run point on trade shows and pop-ups throughout CA

Skills

Customer service management

Campaign planning

KPI tracking

Vendor coordination

Sales demos

Slack utilization

Tools

Slack

Job description

Performance Advisory Group pays $104,000 - $153,000 for a Customer Service Manager because mediocre growth costs far more than great hiring ever could. The deal favors the seasoned — 6 years earns $104,000 - $153,000, a hybrid arrangement, and a sales marketing charter you'll actually own.

Key Responsibilities

• Turn churned sales marketing logos into win-back targets with a plan
• Turn a $104,000 - $153,000 budget into measurable unpretentious growth
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Carry the demo from screen-share to signature in one sitting
• Build the campaign calendar that keeps Bakersfield, CA pipeline full year-round
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Run point on trade shows and pop-ups throughout CA

What You'll Bring

• A learner's pace that keeps up with shifting requirements
• Self-direction that survives a quiet Slack channel
• The discipline to document while it's fresh, not after it's forgotten
• Demonstrated Complaint Handling expertise in a fast-moving sales marketing environment
• Flexibility to adapt your approach as business needs evolve

Performance Advisory Group grew out of a Bakersfield, CA research lab and never lost its results-oriented, question-everything approach to Patience. We measure Customer Service Manager success by problems solved, not hours logged at your Bakersfield, CA desk.

Our Performance Advisory Group offer is built to keep you: $104,000 - $153,000, coaching, benefits, and hours that flex around the CA life you want.

Our Bakersfield team is currently shortlisting candidates for this position.

Don't wait for the perfect moment to switch into sales marketing work, because it's right now.