Customer Service Manager

Egreenservices; Aurora (IL); Ibrido; USD 106.000 - 156.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work options

Benefits package

Descrizione del lavoro

Community Impact Foundation in Aurora, IL is seeking a Customer Service Manager with 7 years of experience. The role offers ownership, mentorship, and room to grow, with a salary range of $106,000–$156,000 and remote flexibility.

You will drive sales/marketing conversations, own renewals timing, and forecast a $106k–$156k quota while traveling the Aurora, IL region. This is a growth-focused, service-minded role with room for advancement.

Competenze

• Experience with email support and work-life balance.
• Hands-on with Net Promoter Score workflows and tooling.
• Ability to deliver bad news early and clearly.
• Comfort with sales/marketing decisions in Illinois market.
• Experience with First Call Resolution.
• Ability to translate First Call Resolution complexity for non-technical audiences.

Mansioni

• Engage in sales/marketing conversations with Aurora buyers.
• Own the renewal timeline to keep Aurora renewals on track.
• Forecast the $106,000–$156,000 quota with discipline.
• Walk the Aurora, IL territory and know it well.
• Provide a territory plan to the CS/CSM team.

Conoscenze

Email support

Net Promoter Score workflows

Delivery of bad news clearly

Sales/marketing decisions in IL

First Call Resolution

Translate FCR for non-technical

Descrizione del lavoro

Community Impact Foundation opened a Customer Service Manager position because our Aurora customers are buying faster than our team can keep up. Put your 7 years of experience to work in a $106,000 - $156,000 role with ownership, mentorship, and room to grow.

Key Responsibilities

• Plant Community Impact Foundation in the sales marketing conversations buyers already trust
• Keep Aurora renewals from slipping by owning the timeline
• Pair a $106,000 - $156,000 quota with the discipline to forecast it straight
• Walk the Aurora, IL territory and know it better than the map
• Hand the Customer Service Manager crew a territory plan they can actually run

What You'll Bring

• Working knowledge of Email Support alongside transferable Work-Life Balance chops
• Hands-on experience with modern Net Promoter Score workflows and tooling
• The composure to deliver bad news early and clearly
• Comfort owning sales marketing decisions in an IL market
• Hands-on familiarity with First Call Resolution, sharpened by Communication side projects
• Experience translating First Call Resolution complexity for a non-technical audience

Community Impact Foundation is less a vendor and more a service-minded Aurora, IL workshop where Net Promoter Score and Customer Satisfaction Surveys get the attention they deserve. At Community Impact Foundation the org chart is flat enough that good ideas don't need a passport to travel.

Expect $106,000 - $156,000, yes, but also expect the kind of benefits and remote flexibility that make Mondays in Aurora feel lighter.

Freshly active this morning, the Customer Service Manager role wants candidates now.

Whether CSAT Reporting or Email Support is your strong suit, this Customer Service Manager seat has room for both.