Customer Success Manager

Community Impact Foundation; Raleigh (NC); On-site; USD 85,000 - 133,000; Full time

Benefits offered by this job

Remote flexibility

Competitive benefits

Job summary

Community Impact Foundation in Raleigh, NC seeks a Customer Success Manager to drive strategy and execution for new markets in NC. You’ll bring 8+ years of experience and manage inbound/outbound engagements, renewals, and partner collaborations from a customer-centric lens.

The role offers a salary range of $85,000 to $133,000 with benefits and remote flexibility. This is a temporary position with real-time recruiting activity, and growth potential into future Customer Success roles within the

Qualifications

• 8+ years experience in customer success or related field.
• Strong communication and stakeholder management.
• Experience with Five9 or similar contact-center software.

Responsibilities

• Qualify inbound leads and route them through the sales funnel efficiently.
• Negotiate renewals before the contract expires.
• Map buyer pain to community impact foundation's pitch deck slide by slide.
• Walk partners through co-marketing arrangements in North Carolina.
• Utilize CRM tools to automate and scale outbound efforts.

Skills

Customer success

Remote work

Tools

Five9

Job description

Help Community Impact Foundation reach new markets in NC as a Customer Success Manager responsible for both strategy and execution. Bring 8 years to this NC Customer Success Manager job and Community Impact Foundation answers with $85,000 - $133,000 and a runway that keeps unrolling.

Key Responsibilities

• Qualify inbound leads and route them through the sales funnel efficiently
• Negotiate renewals before the sales marketing contract goes quiet
• Map buyer pain to Community Impact Foundation's pitch deck, slide by slide
• Walk NC partners through co-marketing they'll say yes to
• Use De-escalation and CRM Software tools to automate and scale outbound efforts

What You'll Bring

• Ability to thrive both independently and as part of a tight-knit team
• A communication style that translates jargon back into plain English
• A question-everything bias toward action, balanced by knowing when to wait
• Practical Five9 skills sharpened in a temporary setting
• The communication discipline to over-share early and trim later

Built in Raleigh and run on caffeine and conviction, Community Impact Foundation turns messy sales marketing problems into clean, repeatable wins. Honest feedback is a gift here, and we try to wrap it kindly before we hand it over.

Expect $85,000 - $133,000, yes, but also expect the kind of benefits and remote flexibility that make Mondays in Raleigh feel lighter.

Recruiting for this temporary position is happening in real time, not on a backlog.

Your Empathy story isn't finished, and the next chapter might be a Customer Success Manager role here.