Customer Service Manager

Egreenservices; Schaumburg (IL); Remoto; USD 100.000 - 154.000; Tempo pieno

Descrizione del lavoro

Anthem in Schaumburg, IL seeks a Customer Service Manager who builds demand, nurtures accounts, and closes business, with a focus on First Call Resolution. You own the full sales cycle from outreach to signed contracts in a freelance, remote-friendly role.

Take home $100,000–$154,000 annually, shape a Live Chat Support strategy under a mentor, and enjoy flexible hours that fit your week while relocating if needed.

Competenze

• Experience with knowledge base management and strong curiosity.
• Ability to be accountable for an agile outcome in a freelance role.
• Diplomacy to align stakeholders who don’t yet agree.
• Proven capacity to mentor or support manager teammates.
• Comfort being the newest person in the room and the loudest in the notes.
• Growth mindset and openness to constructive feedback.
• Willingness to relocate to Schaumburg, IL, or to make remote work

Mansioni

• Pursue warm referrals before competitors in Schaumburg.
• Create campaign calendar to maintain year-round Schaumburg pipeline.
• Identify at-risk Schaumburg accounts and win them back.
• Own full sales cycle from outreach to contract signing.
• Test three subject lines, select the winner, and scale it.

Conoscenze

Knowledge Base Management

Interpersonal Skills

Freelance Accountability

Stakeholder Alignment

Mentoring

Communication in Notes

Relocation/Remote readiness

Descrizione del lavoro

Picture yourself as a Customer Service Manager who builds demand, nurtures accounts, and closes business that fuels our growth. A Customer Service Manager seat that takes 6 years of First Call Resolution seriously, pays $100,000 - $154,000, and hands over the sales marketing reins.

Key Responsibilities

• Chase down warm referrals before competitors in Schaumburg get the call
• Build the campaign calendar that keeps Schaumburg, IL pipeline full year-round
• Spot which Schaumburg accounts are about to churn and win them back
• Own the full sales cycle from initial outreach to signed contract
• Test three subject lines, kill two, scale the winner

What You'll Bring

• Real Knowledge Base Management chops, plus the Interpersonal Skills curiosity to keep growing
• Comfort being accountable for an agile outcome in a freelance role
• The diplomacy to align stakeholders who don't agree yet
• Demonstrated capacity to mentor or support manager teammates
• Comfort being the newest person in the room and the loudest in the notes
• A growth mindset and openness to constructive feedback
• Willingness to relocate to Schaumburg, IL, or to make remote work

Anthem is a solutions-focused company in Schaumburg, IL that turns complex sales marketing problems into simple, elegant solutions. You set the boundaries of your freelance schedule and we respect them without the side-eye.

Take home $100,000 - $154,000, build your Live Chat Support under a mentor, lean on benefits, and shape a freelance week that finally fits.

Applications submitted this week are going straight into our current review cycle.