Remote Customer Service Manager — Territory Leadership & Growth

Egreenservices; Aurora (IL); Hybrid; USD 106,000 - 156,000; Full time

Benefits offered by this job

Remote work options

Benefits package

Job summary

Community Impact Foundation in Aurora, IL is seeking a Customer Service Manager with 7 years of experience. The role offers ownership, mentorship, and room to grow, with a salary range of $106,000–$156,000 and remote flexibility.

You will drive sales/marketing conversations, own renewals timing, and forecast a $106k–$156k quota while traveling the Aurora, IL region. This is a growth-focused, service-minded role with room for advancement.

Qualifications

• Experience with email support and work-life balance.
• Hands-on with Net Promoter Score workflows and tooling.
• Ability to deliver bad news early and clearly.
• Comfort with sales/marketing decisions in Illinois market.
• Experience with First Call Resolution.
• Ability to translate First Call Resolution complexity for non-technical audiences.

Responsibilities

• Engage in sales/marketing conversations with Aurora buyers.
• Own the renewal timeline to keep Aurora renewals on track.
• Forecast the $106,000–$156,000 quota with discipline.
• Walk the Aurora, IL territory and know it well.
• Provide a territory plan to the CS/CSM team.

Skills

Email support

Net Promoter Score workflows

Delivery of bad news clearly

Sales/marketing decisions in IL

First Call Resolution

Translate FCR for non-technical

Job description

Community Impact Foundation in Aurora, IL is seeking a Customer Service Manager with 7 years of experience. The role offers ownership, mentorship, and room to grow, with a salary range of $106,000–$156,000 and remote flexibility.

You will drive sales/marketing conversations, own renewals timing, and forecast a $106k–$156k quota while traveling the Aurora, IL region. This is a growth-focused, service-minded role with room for advancement.