Customer Service & Maintenance Scheduler (Mon–Fri Day Shift)

Penske Truck Leasing; Kent (WA); On-site; USD 31,822 - 45,323; Full time

Benefits offered by this job

Health benefits

Secure work environment

Job summary

Penske Truck Leasing is seeking a Customer Service Coordinator in Kent, WA. This role focuses on interacting with customers for maintenance requests and managing shop work plans effectively.

Key responsibilities include developing workforce plans, ensuring maintenance standards, and providing top-notch customer service. Ideal candidates should have mechanical experience, strong customer service skills, and a commitment to safety.

Qualifications

• 2 years of customer service experience required.
• 1 year of hands-on mechanical experience required.
• Regular, predictable attendance is essential.

Responsibilities

• Develop daily and weekly workforce plans.
• Communicate with customers for maintenance updates.
• Ensure parts are available for scheduled work.

Skills

Customer service experience

Mechanical experience

Supervisory experience

Service scheduling programs

Education

High School diploma or equivalent

Associate’s Degree or Bachelor’s Degree

ASE certification

Job description

Penske Truck Leasing is seeking a Customer Service Coordinator in Kent, WA. This role focuses on interacting with customers for maintenance requests and managing shop work plans effectively.

Key responsibilities include developing workforce plans, ensuring maintenance standards, and providing top-notch customer service. Ideal candidates should have mechanical experience, strong customer service skills, and a commitment to safety.