Customer Service & Logistics Specialist

Medica USA; Minnetonka (MN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Job summary

A leading medical device company in the United States is seeking a Customer Service Representative to enhance customer service through effective order fulfillment and support. The ideal candidate will excel in communication, multitasking, and time management. Responsibilities include managing customer accounts, tracking shipments, and ensuring outstanding service levels. Compensation ranges from $55,000 to $60,000 annually. This position offers a dynamic work environment focused on improving customer experiences.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Must be friendly and calm under pressure.
• Strong organizational skills required.

Responsibilities

• Provide outstanding customer service and support improvements in operational execution.
• Communicate with customers through email, inbound and outbound phone calls.
• Manage customer account activity including fulfilling orders and handling complaints.
• Coordinate transportation providers to ensure prompt shipment movement.
• Respond to customer inquiries and document all interactions.

Skills

Excellent phone and verbal communication skills

Ability to work well under pressure

Comfortable using computers and customer management software

Understanding of active listening techniques

Ability to multi-task, prioritize and manage time effectively

Education

High school diploma/GED

Job description

A leading medical device company in the United States is seeking a Customer Service Representative to enhance customer service through effective order fulfillment and support. The ideal candidate will excel in communication, multitasking, and time management. Responsibilities include managing customer accounts, tracking shipments, and ensuring outstanding service levels. Compensation ranges from $55,000 to $60,000 annually. This position offers a dynamic work environment focused on improving customer experiences.