Medical Devices CSR: Problem Solver & Customer Advocate

SANUWAVE; Eden Prairie (MN); On-site; USD 33,062 - 45,460; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A prominent medical equipment manufacturer is seeking a Customer Service Representative to provide frontline support for customers and the sales team. This role involves managing the entire order process, resolving issues, and building strong customer relationships. Ideal candidates have 5+ years of experience in customer service and at least 1 year in the medical device field. The position offers competitive pay and a full-time commitment, alongside comprehensive benefits including medical and vision insurance.

Qualifications

• At least 5 years of customer service experience with direct customer interactions.
• At least 1 year of medical device experience required.
• Proven commitment to customer services including positive attitude and attention to detail.

Responsibilities

• Answer incoming emails and phone calls from customers and sales reps.
• Provide basic technical support and troubleshooting for devices.
• Log all complaints into the ERP system and track progress.

Skills

Customer Service

Problem Solving

Communication

Technical Support

Tools

NetSuite

Excel

Microsoft Teams

Job description

A prominent medical equipment manufacturer is seeking a Customer Service Representative to provide frontline support for customers and the sales team. This role involves managing the entire order process, resolving issues, and building strong customer relationships. Ideal candidates have 5+ years of experience in customer service and at least 1 year in the medical device field. The position offers competitive pay and a full-time commitment, alongside comprehensive benefits including medical and vision insurance.