Medical Device Returns & Logistics Coordinator

Ultimate Staffing; Minneapolis (MN); On-site; USD 58,000 - 65,000; Full time

Job summary

A staffing agency is seeking a Customer Support Coordinator in Minneapolis to manage medical device logistics, assist with customer returns, and improve operational efficiency. The ideal candidate has strong customer service skills, experience in healthcare operations, and proficiency in Salesforce. This full-time position offers a vital role in ensuring customer satisfaction and compliance with healthcare regulations.

Qualifications

• Bachelor's degree preferred.
• 2+ years of experience in customer service, medical device support, healthcare operations, or logistics coordination.
• Salesforce experience is a plus.

Responsibilities

• Coordinate and manage retrieval and return of medical devices.
• Support customers with past-due device returns.
• Collaborate with medical services and customer support teams.
• Document inquiries and maintain accurate records.
• Collect and track medical device data.
• Ensure compliance with HIPAA and privacy regulations.
• Analyze workflow trends to improve operations.

Skills

Strong customer service skills

Communication skills

Problem-solving skills

Typing speed of 40 WPM with accuracy

Ability to work independently

High proficiency with CRM platforms

Education

Bachelor's degree preferred

2+ years of experience in customer service

Tools

Salesforce

Job description

A staffing agency is seeking a Customer Support Coordinator in Minneapolis to manage medical device logistics, assist with customer returns, and improve operational efficiency. The ideal candidate has strong customer service skills, experience in healthcare operations, and proficiency in Salesforce. This full-time position offers a vital role in ensuring customer satisfaction and compliance with healthcare regulations.