Customer Service & Fulfillment Coordinator

IVI RMA GLOBAL; Marlton (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, Vision Insurance

401k Plan

Paid Time Off & Paid Holidays

Employee Assistance Program

Opportunities for professional development and growth

Job summary

A biomedical supply company in Marlton, NJ is seeking a dedicated Customer Service Coordinator to provide exceptional service via phone and email. Responsibilities include resolving issues, processing orders, and assisting in the warehouse. Ideal candidates will possess strong communication skills and previous customer service experience. Benefits include competitive salary, medical insurance, a 401k plan, and opportunities for professional development.

Qualifications

• Previous experience in a customer service role is highly preferred.
• Proficiency in CRM software and warehouse management systems.
• Detail-oriented with a commitment to accuracy and customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone and email in a timely manner.
• Resolve customer issues including order discrepancies and returns.
• Process customer orders, exchanges, and refunds accurately.

Skills

Customer service experience

Excellent verbal communication

Excellent written communication

Organizational skills

Ability to work in a team

Tools

Customer relationship management software

Warehouse management systems

Microsoft Excel

Job description

A biomedical supply company in Marlton, NJ is seeking a dedicated Customer Service Coordinator to provide exceptional service via phone and email. Responsibilities include resolving issues, processing orders, and assisting in the warehouse. Ideal candidates will possess strong communication skills and previous customer service experience. Benefits include competitive salary, medical insurance, a 401k plan, and opportunities for professional development.