Customer Service & Logistics Specialist

ID Logistics; Atlanta (GA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401K with match

Health

Vision

Dental

vacation and sick time

Job summary

ID Logistics is seeking a customer service associate in the Atlanta area. You will handle inquiries, process orders, manage shipping/receiving data in our system, and assist with billing and invoicing while maintaining professional communication with customers and internal teams.

The role emphasizes accuracy, timely responses, and adherence to safety and GMP practices. First shift, on-site position with competitive benefits and a path for growth.

Qualifications

• High School Diploma or GED; or equivalent combination of experience and education; Bachelor's degree in business or similar discipline preferred.
• 3 years verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Proficient in Microsoft Office suite.

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoice and credit changes.
• Follow Kane corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.

Skills

Customer service

Data entry

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

ID Logistics is seeking a customer service associate in the Atlanta area. You will handle inquiries, process orders, manage shipping/receiving data in our system, and assist with billing and invoicing while maintaining professional communication with customers and internal teams.

The role emphasizes accuracy, timely responses, and adherence to safety and GMP practices. First shift, on-site position with competitive benefits and a path for growth.