Customer Service Representative- CSR

ID Logistics US; Salt Lake City (UT); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision (Options)

401K with matching program

STD, LTD

Vacation and sick time

Friendly and Open-Door culture

Job summary

ID Logistics US in Salt Lake City is seeking a Customer Service professional to handle inquiries, process orders, and address complaints with a prompt, courteous approach. You will work closely with customers and on-site management to resolve product inquiries, discrepancies, or billing issues while maintaining strong communication.

The role emphasizes safety, teamwork, and adherence to GMPs, with benefits including medical and 401(k).

Qualifications

• High School Diploma or GED; or equivalent combination of experience and education.
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Data entry

Computer skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The position carries out all Customer Service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.

When you join ID Logistics, you become part of a company committed to Investing in our Employees. This commitment is the foundation for the ID Logistics benefits program. As an Employer of Choice, ID Logistics invests in you by providing a comprehensive benefits program that offers a valuable, affordable benefit plan package that includes medical, dental, vision, employer paid life insurance, 401(k) with employer match, generous paid time off along with other supplemental benefits.

Safety

Safety of our associates has always been Our #1 priority.

Customer Service Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Customer Service Benefits

• Medical, Dental, Vision (Options available)
• 401K with matching program
• STD, LTD
• Vacation and sick time
• Friendly and Open-Door culture

Rate: $20.00 Hourly

Schedule: M-F 8:00am to 4:30pm

This position is designated as safety-sensitive, meaning performance directly affects the safety of the employee and others, including the general public.

Requirements

• High School Diploma or GED; or equivalent combination of experience and education;
• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite